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Emotional (affective) strain is typically caused by various experiences of psychological and social threat, such as distrust, injustice, being ignored and excluded from the group, lack of appreciation or psychological insecurity.

Ethically straining situations refer to situations in which a person is unsure of what is right or of sufficient quality or to situations involving too much responsibility in relation to the means of action.

Examples of ethical strain:

Emotional strain is typical among those working in customer service. The tasks can be demanding and customers encountered at work can be facing difficult situations. People’s fates and suffering inevitably affect the person helping them. Employees may also experience harassment, inappropriate treatment or the threat of violence at work.